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FAQ’s Ink & Toner


What does “OEM” mean?

“OEM” refers to original equipment manufacturer cartridges (i.e., cartridges that contain their original manufacturer’s packaging) bearing the trademark of the company that manufactured and/or markets printer and toner cartridges under the same brand name.

New OEM Cartridges
Toner Connection, LLC carries OEM cartridges on our website, but unless indicated as Genuine OEM, cartridges on our website are new compatible cartridges.

New Compatible Cartridges

Our new compatible cartridges are produced by our ISO 9002/14001 and STMC Certified facilities are manufactured with new parts. These new compatible brands are produced under stringent quality controls and are built to meet or exceed the OEM's specifications. This means simply that our cartridges deliver the highest quality print and yield page output at a reduced cost over an OEM.


Remanufactured Cartridges

Remanufactured cartridges are normally produced using reused cartridges. If remanufactured cartridges are rebuilt properly, they can produce high quality results. Unfortunately, in most cases companies are looking for ways to maximize profits and use the "drill and fill" method. Basically, in that process a company will drill a whole and pour in new toner. If this method is used, poor print quality and performance usually follows.


Are all compatible toners cartridges the same?

Absolutely not! Unless a cartridge is manufactured within an ISO/STMC certified facility, inconsistency in quality will always be in question. Businesses that simply refills ink & toners cartridge cannot perform the quality cleaning and inspection procedures needed to meet OEM specifications.  


Do using compatible or remanufactured cartridges void a manufacturer’s warranty?

No in fact, Congress passed a law to make it illegal for a manufacturer to force you to buy certain supplies. If allowed, this would lead to a monopoly, high prices and lack of competition. (Magnuson-Moss Warranty Improvement Act)


Am I really helping the environment by using remanufactured cartridges?

Definitely, as remanufactured cartridges are made from empty collected cartridges your lowering the impact on the environment:

  • 70% to 90% of the components from a recycled cartridge are used again.*
    • Compared to the CO² generated by the production of an original cartridge, you reduce the CO² emission by 60%.*
      • Compared to the amount of energy used for the production of an original cartridge, you save more than 30% of energy.*
        • From ETIRA.org


        Is Toner dangerous for your health?

        Be very careful when handling laser toner or toner cartridges. Toner cartridges typically contain tiny particles or fibers and often become airborne. If inhaled these particles could be dangerous to your health. Don’t try and refill cartridges yourself without the proper training and equipment.


        FAQ’s Guarantee


        What if I experience a print quality issue?

        If one of our cartridges doesn’t meet your expectations, simply notify your customer service representative. Place a page sample of the print quality in the box with the cartridge and mark it appropriately. Return to us for replacement and evaluation.


        What are the warranty terms and conditions?

        All Toner Connection, LLC imaging products are 100% Guaranteed to meet or exceed the specifications of the higher priced manufacturer’s brands, producing the same print quality and number of page count output. We guarantee each cartridge to be free of defects in both material and workmanship for a period of one year from the date of purchase. If any imaging product is found to be defective it will be replaced or a refund will be issued.


        Under normal use, Toner Connection, LLC imaging products will not cause damage, abnormal wear, or deterioration to any printing mechanism. If a defect in a cartridge causes a machine failure, we will send out a factory trained service technician to repair the equipment. If necessary, we will replace the equipment.


        It is recommended that routine maintenance is performed on all printing devices in accordance with the manufacturer recommended schedule.  Liability shall be limited to replacement or reimbursement as stated above. This warranty is exclusive and takes place of all other warranties, expressed or implied.


        Who do I contact if I have an issue?

        We recommend that you first contact your local sales representative for help and product resolutions. If you need any additional assistance please contact us direct at skyler@toner-connection.com


        FAQ Delivery



        Toner Connection, LLC accepts cash, check, and all major credit cards.




        Backordered Items

        If you order an item that is currently on backorder, you will receive an email notifying you which item is on back order and the estimated time of delivery. All other items you ordered will be shipped. When we receive the backordered item, it will be shipped next day for no additional charge.


        Delivery Policy

        An estimated delivery date will be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location and the items you order. Delivery dates noted apply to orders placed by 5:00 p.m. CST and where credit approval and product availability are confirmed by 5:00 p.m. on the same business day that the order is placed. Business days are defined as Monday through Friday, except holidays.


        Next-Day Shipping

        Cut-off Time for Next-day Delivery is 4:00pm CST.


        Free Delivery

        Delivery is free on all orders witin a 75 mile radius. On orders over $50, shipping is free-excluding custom products.



        Shipping Internationally

        Toner Connection, LLC does not currently ship outside the United States.


        FAQs’ Returns


        Return Policy

        Products purchased from Toner Connection, LLC can be returned for a refund or exchanged for up to one year from the invoice date on laser toner. Product over 3 months may be subject to a restocking fee of up to 20%. 



         If you have a defective product that needs to be returned, please provide a sample page. Additionally, contact a sales representative for further instructions.